My IPTV Streams

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Fix Connection Issues

VPN & ISP Settings

Fix Connection Issues

VPN & ISP Settings

What is a VPN?

Using a VPN will ensure that your Internet service provider (ISP), app/addon developers, hackers, site operators, and other organizations can’t monitor and log what you are streaming or downloading.

A VPN will encrypt your connection to the Internet and create an anonymous connection through a masked IP address, which will hide your identity and activity. If your service is still blocking you after changing their security settings then the only thing that you can do is use a VPN. There are free VPN's out there but we do not advise using any of them.

We recommended Surfshark and Windscribe as one account can be added to Unlimited Devices. Windscribe has a 'no sign up' free trial. The free trial can be slower at peak times. The full version is a much better option with more features. Surfshark have a 30 day money back gaurantee.

Change Your VPN Settings

Once you have downloaded and installed a VPN

you may need to change your

VPN Protocol settings to one of the following:

1: OpenVPN TCP
2: OpenVPN UDP
3: IKEv2

(Try each protocol to see if this fixes your issue)

Surfshark Instructions:
1: Go to the settings.
2: Click on VPN settings.
3: Select Protocol
4: Switch your protocol to one of the OpenVPN options or IKEV2.
5: Go back and select your chosen location.

OpenVPN is open-sourced, meaning that it’s been approved by security specialists worldwide. It’s a bit bulkier than WireGuard® and IKEv2, but it’s the only one that many routers natively support.

IKEv2 (short for Internet Key Exchange version 2) is a fast and secure protocol. It has been improved many times. IKEv2 is very popular among mobile users due to its speed and ability to switch networks on demand.


VPN Resources / ISP Settings

Internet Service Provider Settings

The following information may differ for your ISP but it will be similar.

Read through all of these sections to learn how best to

proceed with your ISP's settings.


Virgin Media

If your internet service provider is Virgin Media you will need to make sure you turn off the child safe setting which blocks all IPTV services. Follow these simple steps to turn the Virgin Media Security Off:

1: Browse to the Virgin Media Website

on ANY device and sign in or sign up to your Virgin Media Account.

2: Go to My Apps from the Menu and choose WebSafe.

3: Turn the Child Safe toggle Off.

4: Hit Apply.


Sky Broadband

If your internet service provider is Sky Broadband you will need to make sure you disable Sky Shield,

1: Go to the main Sky Broadband Shield website.

2: Enter your Sky ID username and password.

3: Scroll down the page until you see the Switch off button.

4: Select ‘Disable Shield’

5: Click ‘Save settings.’

6: Just turn off your device and router, and then relaunch the IPTV app to start streaming.



For TalkTalk providers, the security is called HomeSafe, you need to disable it by following these steps:-

1: Log into My Account.

2: Select My services from the menu bar.

3: Select View HomeSafe settings.

4: It will show what is currently turned on/off.

5: Choose your areas to Switch Off next to any of the three options.

6: For Kids Safe, you’ll see a prompt asking if you’re sure you want to switch it off, just hit Turn KidSafe Off.


BT Smart Hub

If you are using a BT Smart Hub then these are the steps:

1: Open a Web Browser on a Phone/PC that’s connected to your Hub and type in the address bar of your browser to open the Hub Manager.

2: Select Advanced Settings:

3: Enter the Admin Password. (If you haven’t changed it you will find the default password on your Hub settings card on the back of your Hub)

4: Select Continue to Advanced Settings

5: Then go to HomeNetwork > Smart Setup

6: Click on NO to disable Smart Setup.

7: Hit Apply

8: Now you have to restart your device and then launch the IPTV application and check if the issue is resolved.


If Intermittent Buffering starts do the following

1. Update your Apps media contents

Your LiveTV, Movies and Series Streams become stagnant and need to be refreshed.

2. Make sure your Device is fully updated

In the case of the Amazon Firestick they update frequently.


3. Clear Your Device's Cache

You need to clear the memory every so often it builds up. Cache, cleared issues gone ... You will also have issues with the Guide loading.

4. If you still have buffering issues use a VPN

To help with any screen freezing / buffering a VPN is a good solution. It's also about your devices and their management. ISP’S throttle certain streams at times, this can be overcome by using a VPN. Our service is solid. The vast majority of problems are due to customer’s devices or internet connections. Follow the advice we offer and buffering issues will be minimal.

Clean up your Firestick

Downloads Background Apps & Process List:

In the 'appstore' on your Firestick download an app called: (Background Apps & Process List) Open it up and you will see which apps are currently running in the background. Close/ force shut the ones you're not using.

About Us

My IPTV Streams is the leading provider of IPTV services for worldwide use. We offer a wide selection of channels and packages, easy setup, and friendly 24/7 support. Our mission is to provide the best streaming experience to our customers, so they can enjoy watching their favorite shows from anywhere in the world.